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	<title>Resolving Conflict in Teams &#187; Communication Skills</title>
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		<title>Confusion Breeds Conflict</title>
		<link>http://principledriven.com/blog/communication-skills/confusion-breeds-conflict/</link>
		<comments>http://principledriven.com/blog/communication-skills/confusion-breeds-conflict/#comments</comments>
		<pubDate>Wed, 02 Dec 2009 04:25:04 +0000</pubDate>
		<dc:creator>Guy Harris</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Conflict Resolution]]></category>
		<category><![CDATA[Key Concepts]]></category>
		<category><![CDATA[conflict resolution]]></category>
		<category><![CDATA[confusion]]></category>
		<category><![CDATA[resolving conflict]]></category>

		<guid isPermaLink="false">http://principledriven.com/blog/?p=810</guid>
		<description><![CDATA[Recently, a group that I frequently work with decided to do some community outreach work. In the process, they put together a project to help families struggling with food costs.
As the project developed, one person started making implementation plans. Another person asked some questions that had not yet been answered. The questions didn&#8217;t get back [...]]]></description>
		<wfw:commentRss>http://principledriven.com/blog/communication-skills/confusion-breeds-conflict/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Enabling Process Improvement</title>
		<link>http://principledriven.com/blog/communication-skills/enabling-process-improvement/</link>
		<comments>http://principledriven.com/blog/communication-skills/enabling-process-improvement/#comments</comments>
		<pubDate>Tue, 24 Nov 2009 14:58:57 +0000</pubDate>
		<dc:creator>Guy Harris</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[working with people]]></category>
		<category><![CDATA[clear communication]]></category>
		<category><![CDATA[delegation skills]]></category>
		<category><![CDATA[leadership development]]></category>
		<category><![CDATA[leadership skills]]></category>
		<category><![CDATA[process improvement]]></category>

		<guid isPermaLink="false">http://principledriven.com/blog/?p=800</guid>
		<description><![CDATA[
For the past several months, I have been working with my friend and colleague Kevin Eikenberry on a number of projects. As part of my responsibility in working with Kevin, I serve as a coach on the monthly group coaching call for Silver Members of Kevin&#8217;s Remarkable Leadership Learning System.
While this post doesn&#8217;t specifically address [...]]]></description>
		<wfw:commentRss>http://principledriven.com/blog/communication-skills/enabling-process-improvement/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Just Say &#8220;I&#8217;m Sorry&#8221;</title>
		<link>http://principledriven.com/blog/mindset/self-control/just-say-im-sorry/</link>
		<comments>http://principledriven.com/blog/mindset/self-control/just-say-im-sorry/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 16:11:50 +0000</pubDate>
		<dc:creator>Guy Harris</dc:creator>
				<category><![CDATA[Apology]]></category>
		<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Conflict Resolution]]></category>
		<category><![CDATA[Fear]]></category>
		<category><![CDATA[Human Nature]]></category>
		<category><![CDATA[Personal responsibility]]></category>
		<category><![CDATA[Self-control]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[apologize]]></category>
		<category><![CDATA[communication in conflict]]></category>
		<category><![CDATA[conflict resolution]]></category>
		<category><![CDATA[justification]]></category>
		<category><![CDATA[resolving conflict]]></category>
		<category><![CDATA[self-justification]]></category>
		<category><![CDATA[self-protection]]></category>
		<category><![CDATA[self-reflection]]></category>

		<guid isPermaLink="false">http://principledriven.com/blog/?p=792</guid>
		<description><![CDATA[I&#8217;ve written about the power of apology in the past, and today I was reminded of the power of the words &#8220;I&#8217;m sorry&#8221; by a short article I read in the November 23 edition of BusinessWeek magazine.
As part of a larger article titled 10 Ways to Cut Health-Care Costs Right Now, I found item number [...]]]></description>
		<wfw:commentRss>http://principledriven.com/blog/mindset/self-control/just-say-im-sorry/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Easy Isn&#8217;t Necessarily Best</title>
		<link>http://principledriven.com/blog/communication-skills/easy-isnt-necessarily-good/</link>
		<comments>http://principledriven.com/blog/communication-skills/easy-isnt-necessarily-good/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 19:38:57 +0000</pubDate>
		<dc:creator>Guy Harris</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Conflict Resolution]]></category>
		<category><![CDATA[Fear]]></category>
		<category><![CDATA[Human Nature]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Perception]]></category>
		<category><![CDATA[conflict resolution]]></category>
		<category><![CDATA[efficiency]]></category>
		<category><![CDATA[effort]]></category>
		<category><![CDATA[patience]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://principledriven.com/blog/?p=781</guid>
		<description><![CDATA[
Yesterday, I stopped at a fast-food restaurant to grab a sandwich. When I pulled into the parking lot, I noticed six or seven cars in the drive through line and no one standing in line inside the building. So, I parked my car, walked inside, purchased my sandwich, and returned to my car in about [...]]]></description>
		<wfw:commentRss>http://principledriven.com/blog/communication-skills/easy-isnt-necessarily-good/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Acknowledge Emotions Before Solving Problems</title>
		<link>http://principledriven.com/blog/communication-skills/acknowledge-emotions-before-solving-problems/</link>
		<comments>http://principledriven.com/blog/communication-skills/acknowledge-emotions-before-solving-problems/#comments</comments>
		<pubDate>Mon, 05 Oct 2009 13:30:46 +0000</pubDate>
		<dc:creator>Guy Harris</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Conflict Resolution]]></category>
		<category><![CDATA[Fear]]></category>
		<category><![CDATA[Human Nature]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[Negotiation Skills]]></category>
		<category><![CDATA[understanding]]></category>
		<category><![CDATA[working with people]]></category>
		<category><![CDATA[communication in conflict]]></category>
		<category><![CDATA[conflict resolution]]></category>
		<category><![CDATA[emotions]]></category>
		<category><![CDATA[negotiation]]></category>
		<category><![CDATA[problem solving]]></category>
		<category><![CDATA[resolvong conflict]]></category>

		<guid isPermaLink="false">http://principledriven.com/blog/?p=747</guid>
		<description><![CDATA[
Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the process if necessary. And I have knowledge of the system to troubleshoot and fix a fair number of problems.
As [...]]]></description>
		<wfw:commentRss>http://principledriven.com/blog/communication-skills/acknowledge-emotions-before-solving-problems/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>The Power of Thank-you</title>
		<link>http://principledriven.com/blog/communication-skills/the-power-of-thank-you/</link>
		<comments>http://principledriven.com/blog/communication-skills/the-power-of-thank-you/#comments</comments>
		<pubDate>Fri, 25 Sep 2009 15:22:57 +0000</pubDate>
		<dc:creator>Guy Harris</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Habits]]></category>
		<category><![CDATA[Human Nature]]></category>
		<category><![CDATA[courtesy]]></category>
		<category><![CDATA[diane levin]]></category>
		<category><![CDATA[kare anderson]]></category>
		<category><![CDATA[Kevin Eikenberry]]></category>
		<category><![CDATA[tammy lenski]]></category>
		<category><![CDATA[thank-you]]></category>
		<category><![CDATA[victoria pynchon]]></category>

		<guid isPermaLink="false">http://principledriven.com/blog/?p=740</guid>
		<description><![CDATA[This morning I have been catching up on reading some of my favorite blogs. As always, I saw really thought provoking content by Tammy Lenski, Victoria Pynchon, Kevin Eikenberry, and Kare Anderson.
The post that struck me the most was Common Courtesty Should Not Be An Oxymoron by Diane Levin.
I&#8217;m not sure why it struck me [...]]]></description>
		<wfw:commentRss>http://principledriven.com/blog/communication-skills/the-power-of-thank-you/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Stop Long Enough to Really Understand</title>
		<link>http://principledriven.com/blog/communication-skills/stop-long-enough-to-really-understand/</link>
		<comments>http://principledriven.com/blog/communication-skills/stop-long-enough-to-really-understand/#comments</comments>
		<pubDate>Mon, 21 Sep 2009 15:12:43 +0000</pubDate>
		<dc:creator>Guy Harris</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Conflict Resolution]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[Perception]]></category>
		<category><![CDATA[active listening]]></category>
		<category><![CDATA[conflict resolution]]></category>
		<category><![CDATA[listenin]]></category>
		<category><![CDATA[resolving conflict]]></category>
		<category><![CDATA[understanding]]></category>

		<guid isPermaLink="false">http://principledriven.com/blog/?p=727</guid>
		<description><![CDATA[Recently, I participated in a meeting for an organization where I serve as one of the leaders. During the meeting, one person made a statement of opinion. Then another member countered with their opinion. Pretty soon, the two of them were engaged in a heated discussion. Both of them were arguing there positions relative to [...]]]></description>
		<wfw:commentRss>http://principledriven.com/blog/communication-skills/stop-long-enough-to-really-understand/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Conflict Escalation &#8211; 5 Ways to Quickly Make a Conflict Worse</title>
		<link>http://principledriven.com/blog/mindset/self-control/conflict-escalation-5-ways-to-make-a-conflict-worse/</link>
		<comments>http://principledriven.com/blog/mindset/self-control/conflict-escalation-5-ways-to-make-a-conflict-worse/#comments</comments>
		<pubDate>Fri, 07 Aug 2009 16:58:40 +0000</pubDate>
		<dc:creator>Guy Harris</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Conflict Resolution]]></category>
		<category><![CDATA[Habits]]></category>
		<category><![CDATA[Self-control]]></category>
		<category><![CDATA[working with people]]></category>
		<category><![CDATA[conflict escalation]]></category>
		<category><![CDATA[conflict resolution]]></category>
		<category><![CDATA[emotional control]]></category>
		<category><![CDATA[influence]]></category>
		<category><![CDATA[resolving conflict]]></category>

		<guid isPermaLink="false">http://principledriven.com/blog/?p=639</guid>
		<description><![CDATA[Just in case you would like to have some fun with another person in your next disagreement, here are some tips for quickly escalating a minor miscommunication to a full-blown conflict.
1) Tell them what they&#8217;re feeling
When you want to get a strong emotional response from somone, just tell them what they are feeling. For example, [...]]]></description>
		<wfw:commentRss>http://principledriven.com/blog/mindset/self-control/conflict-escalation-5-ways-to-make-a-conflict-worse/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Feedback On Poll Results</title>
		<link>http://principledriven.com/blog/communication-skills/feedback-on-poll-results/</link>
		<comments>http://principledriven.com/blog/communication-skills/feedback-on-poll-results/#comments</comments>
		<pubDate>Mon, 03 Aug 2009 19:56:38 +0000</pubDate>
		<dc:creator>Guy Harris</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Conflict Resolution]]></category>
		<category><![CDATA[conflict communication]]></category>
		<category><![CDATA[conflict tips]]></category>
		<category><![CDATA[tammy lenski]]></category>

		<guid isPermaLink="false">http://principledriven.com/blog/?p=633</guid>
		<description><![CDATA[Back in May, I found and linked to an interesting poll on what frustrates people most in conflict by Tammy Lenski. Somehow I missed her follow-up post in my reading when it first appeared, but I found it today.
Here is part of Tammy&#8217;s response to the poll responses: Relationship frustration: The “not my problem” problem.
Enjoy!

I [...]]]></description>
		<wfw:commentRss>http://principledriven.com/blog/communication-skills/feedback-on-poll-results/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social Media, Language, and Conflict</title>
		<link>http://principledriven.com/blog/communication-skills/social-media-language-and-conflict/</link>
		<comments>http://principledriven.com/blog/communication-skills/social-media-language-and-conflict/#comments</comments>
		<pubDate>Mon, 27 Jul 2009 15:25:04 +0000</pubDate>
		<dc:creator>Guy Harris</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Human Nature]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Perception]]></category>
		<category><![CDATA[working with people]]></category>
		<category><![CDATA[conflict communication]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[understanding]]></category>

		<guid isPermaLink="false">http://principledriven.com/blog/?p=614</guid>
		<description><![CDATA[Last week, Amanda Bucklow left a comment on my blog about a video that I discovered on another website.
I didn&#8217;t do an exhaustive search of my followers and friends at various sites, but I am sad to say that I did not recognize Amanda&#8217;s name when I got the comment. I have no idea how [...]]]></description>
		<wfw:commentRss>http://principledriven.com/blog/communication-skills/social-media-language-and-conflict/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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