Archive for the ‘Mindset’ Category

     Have you ever been absolutely sure that you were right about someone else’s bad thoughts, hostile feelings or harmful intentions only to later find that you were wrong? I have.

     During the time that you held this mistaken view of their perspective, did you act in ways that made the conflict worse? I did.

     When you later learned of their true thoughts, feelings, or intentions; did you then realize how harmful your own words and actions had contributed to the escalating conflict between you? That was my experience.

     The title of this post has become one of the most powerful conflict resolution concepts that I personally work to apply. Learning to question my perspective before judging someone else’s (my spouse, my kids, my colleagues, or clients) has saved me from speaking or acting in harmful ways on more occasions than I can now recall. Sadly, when I don’t question my perspective and rush to action based on my judgment of someone else’s intentions, I usually get it wrong.

     In an effort to offer some practical guidance to assist you in this process, I’ll give three questions you can ask yourself the next time a conflict starts to brew:

1) Did they mean what I think they mean?

Maybe they really are angry. Maybe they did mean to insult you. Maybe they want to harm you in some way.

Or, maybe they are hurt. Maybe they didn’t realize that you took their comment personally. Maybe they are reacting to fear with a desire to protect themselves but no desire to harm you. Before you get angry, find a way figure out what they really meant.

2) Is there something going on here that I don’t understand fully?

Are they angry, or are they tired? Did they have a tough night with their sick child last night? Are they sick? Are they frustrated over lack of progress on a project? Any of these issues could cause the stress to push people to say and do things they would not ordinarily say or do. Before you judge too harshly, find out what’s happening in their life.

3) Did I do something to trigger that response in them?

Do I owe them something that is now late? Did they have an expectation of me that I did not meet? Did I say something that they received as an insult or put down? Even if the action was unintentional, any of these could generate a negative response from they other person. Before you decide that they are the problem, check your own past actions.

     Learn to question your perspective. It can take the edge off of your response so that you resolve conflicts faster and more productively.

     Guy Harris, The Recovering Engineer

Remember to pause before responding. A short pause will help you gain emotional control so that you respond rather than react.

Related Articles:

• Remember to Respond Rather Than React
• Conflict Resolution Tips: Task-oriented People With People-oriented People
• Conflict Resoluton Tips: People-oriented People With Task-oriented People
• Slow Down to Speed Up
• Connecting With People
• Give a SOLID Response

Or…How To Start A Conflict

     In my last post, I shared a victory I experienced by remembering a key point of conflict resolution. Just to keep things balanced, I think it’s only fair to share a point I remembered after I failed to follow good conflict resolution principles.

     This morning over breakfast, my wife mispronounced a word, and, before I engaged my brain, I corrected her. As the words left my mouth, I knew that I should have remained silent or waited for another time. Maybe it would be acceptable to point out her error in private, but I did it in front of our kids. Not wise. 

     I immediately sensed her frustration, and attempted to correct the damage by apologizing. To my wife’s credit, she graciously accepted the apology, and we continued our day without further incident. She was “on her game.” I was not.

     I violated several key conflict resolution principles in this situation:

Redirected to www.BusinessRelationshipRx.com.

This post is now here.

     The inspiration for this post comes from a book about Abraham Lincoln. Many years and probably more than 100 books later, I have long since forgotten which book gave me this thought. So, with apologies to the writer who penned words to this effect, let me share a lesson we can learn from the sixteenth president of the United States.   

     Much of Lincoln’s strength as a leader came from his ability to be righteous without becoming self-righteous.    

     Just to be clear, here are the definitions of the two words as listed at Dictionary.com:

righteous

1. characterized by uprightness or morality: a righteous observance of the law. 
2. morally right or justifiable: righteous indignation. 
3. acting in an upright, moral way; virtuous: a righteous and godly person.
 

self-righteous

1. confident of one’s own righteousness, esp. when smugly moralistic and intolerant of the opinions and behavior of others.

     Lincoln seemed to have the ability to move and act in righteous (morally right ways) without becoming self-righteous (smugly moralistic and intolerant). He showed his capacity for maintaining this balance in an address he gave during the famous Lincoln-Douglas debates.

     As he addressed the crowd in Peoria on October 16, 1854 he said:

I hate [the spread of slavery] because of the monstrous injustice of slavery itself. I hate it because it deprives our republican example of its just influence in the world—enables the enemies of free institutions, with plausibility, to taunt us as hypocrites—causes the real friends of freedom to doubt our sincerity, and especially because it forces so many really good men amongst ourselves into an open war with the very fundamental principles of civil liberty—criticising the Declaration of Independence, and insisting that there is no right principle of action but self-interest.

Before proceeding, let me say I think I have no prejudice against the Southern people. They are just what we would be in their situation. If slavery did not now exist amongst them, they would not introduce it. If it did now exist amongst us, we should not instantly give it up. This I believe of the masses north and south. Doubtless there are individuals, on both sides, who would not hold slaves under any circumstances; and others who would gladly introduce slavery anew, if it were out of existence. We know that some southern men do free their slaves, go north, and become tip-top abolitionists; while some northern ones go south, and become most cruel slave-masters.

     Notice his ability to call out the immoral spread of slavery without simultaneously criticizing the people who wanted to spread it. He managed to condemn the behavior without condemning the people involved.

     In the day-to-day miscommunications and conflicts that arise as we work with other people, we can seldom claim a position as morally clear as Lincoln’s stand against slavery. Yet, many of us stake out morally “right” positions and then condemn people who might simply misunderstand us or disagree with us.

     As you confront conflict situations, you will likely have to confront truly bad behaviors from time to time. Normally, there are shades of gray as you work to resolve workplace and family conflicts. Even when the situation has clear right and wrong perspectives, remember Lincoln’s example and learn to act in a righteous (morally right) way without becoming self-righteous (smugly moralistic and intolerant).

     Guy Harris, The Recovering Engineer

“righteous.” Dictionary.com Unabridged (v 1.1). Random House, Inc. 06 Nov. 2008. http://dictionary.reference.com/browse/righteous

“self-righteous.” Dictionary.com Unabridged (v 1.1). Random House, Inc. 06 Nov. 2008. http://dictionary.reference.com/browse/self-righteous