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	<title>Comments on: Just Say &#8220;I&#8217;m Sorry&#8221;</title>
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		<title>By: darrengood</title>
		<link>http://principledriven.com/blog/mindset/self-control/just-say-im-sorry/comment-page-1/#comment-708</link>
		<dc:creator>darrengood</dc:creator>
		<pubDate>Thu, 19 Nov 2009 21:28:02 +0000</pubDate>
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		<description>Research in the Uk suggests that 50 % of NHS patients who have a complaint just want the organisation to say sorry. In one to one communication the saying of sorry needs to be with all forms of communication ie verbal and non verbal. &lt;br&gt;&lt;br&gt;Have a look at the blog here; &lt;a href=&quot;http://good-sense-blog.co.uk/&quot; rel=&quot;nofollow&quot;&gt;http://good-sense-blog.co.uk/&lt;/a&gt;</description>
		<content:encoded><![CDATA[<p>Research in the Uk suggests that 50 % of NHS patients who have a complaint just want the organisation to say sorry. In one to one communication the saying of sorry needs to be with all forms of communication ie verbal and non verbal. </p>
<p>Have a look at the blog here; <a href="http://good-sense-blog.co.uk/" rel="nofollow">http://good-sense-blog.co.uk/</a></p>
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		<title>By: darrengood</title>
		<link>http://principledriven.com/blog/mindset/self-control/just-say-im-sorry/comment-page-1/#comment-692</link>
		<dc:creator>darrengood</dc:creator>
		<pubDate>Thu, 19 Nov 2009 15:28:02 +0000</pubDate>
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		<description>Research in the Uk suggests that 50 % of NHS patients who have a complaint just want the organisation to say sorry. In one to one communication the saying of sorry needs to be with all forms of communication ie verbal and non verbal. &lt;br&gt;&lt;br&gt;Have a look at the blog here; &lt;a href=&quot;http://good-sense-blog.co.uk/&quot; rel=&quot;nofollow&quot;&gt;http://good-sense-blog.co.uk/&lt;/a&gt;</description>
		<content:encoded><![CDATA[<p>Research in the Uk suggests that 50 % of NHS patients who have a complaint just want the organisation to say sorry. In one to one communication the saying of sorry needs to be with all forms of communication ie verbal and non verbal. </p>
<p>Have a look at the blog here; <a href="http://good-sense-blog.co.uk/" rel="nofollow">http://good-sense-blog.co.uk/</a></p>
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