Posts Tagged ‘responsibility’

My wife, Sandra, is awesome. We don’t always see eye-to-eye. We sometimes get frustrated with each other. Still, she is awesome,and she fully embraces an “I’m responsible” approach to life.

On May 27, we will celebrate our twentieth wedding anniversary. She intrigued me when we first met. She continues to intrigue and educate me after knowing her for nearly twenty-two years.

In addition to our anniversary, both of our daughters have birthdays in May. As the school year comes to a close, we also have many events to attend. The last few days have been incredibly full and hectic in our home. As a result, I don’t remember the exact day this event happened, which daughter was involved, or even the specifics of the behavior that triggered Sandra’s response. I just remember what she said and the powerful lesson in her words.

One of our daughters did or said something that disturbed Sandra. She didn’t like something that happened. Maybe it was the tone, the word choice, the slow response, or the failure to complete a task. The specific issue was minor enough that the details surrounding it don’t stand out among the other events of the last week. It’s how Sandra responded that really stuck with me.

After a moment of frustration, Sandra turned to me and said: “What have I done or said to teach her that behavior?”

In general, our kids are fantastic. We very seldom have cross words with them. However, we are still parents and they are still teenagers. The occasional tense moment happens.

In this situation, Sandra totally exemplified the communication and leadership principles that we both strive diligently to teach and model. She took full responsibility for the situation, and she looked to what she can control – herself – rather than to something she cannot – another person.

As you go through this week, I’m guessing that you will have at least one or two situations where communication breaks down and emotions escalate. When it happens, remember what Sandra did and ask yourself what you might have done to contribute to the situation rather than move to blaming the other person.

This post is a follow-up to last week’s Monday Momentum Message.

A key tenet of effective conflict resolution is that conflict resolution discussions are more productive when they focus on finding future actions that will fix the current relationship problem.

Sadly, many of us gravitate towards discussing what has or has not already happened rather than talking about what we would rather see in the future. As a result, many conflict conversations become “he said, she said” discussions where emotions flare and conflicts escalate rather than “here’s what we agree to do in the future” discussions where emotions stay in-control and conflicts get resolved.

When we talk about the past, we tend to talk about things that neither of us can change. Nothing I do will change the fact that I hurt your feelings. Nothing you do will change the fact that I received your words as demeaning and disrespectful. We can talk about our feelings at great length, but no amount of discussion will undo what has already been done.

I see great value in understanding the impact of my words and actions on you and you understanding the impact of your words and action on me. I also understand the need to discuss our emotional responses until we both feel understood. I see no value in discussing the past in an effort to “undo” it.

Recently, I overheard a conversation about a misunderstanding between several people who were involved in the situation but were not present for the conversation. One party tried, on two or three occasions, to revisit why the miscommunication was not their fault and how it could have been avoided if so-and-so had done this instead of that. Basically, they invested their energy in placing blame rather than in resolving the issue. Fortunately, the other party quickly turned the direction of the conversation back to a future focus about how to make sure everyone involved had the right information in the future.

One party worked really hard to avoid taking the blame. The other party ignored blame altogether and focused on a solution. The conversation quickly moved from “he said, she said” to “what can we do together to fix this.” Emotions almost immediately calmed, and both parties had a productive conversation.

When we focus on the past, we generally focus on blame. When we focus on the future, we tend to focus on solutions.

Monday Momentum Message – Learn from the past, don’t stay there.

In much of my work, I see a tendency that many people have (including me) to play the victim during interpersonal conflict. I encourage my clients, and I strive myself, to overcome this tendency to blame every conflict on the other party.

I call this tendency to blame others a victim mentality. When I am blaming others, I am a “victim” of their behavior with no power to change things. I don’t really like to be a victim. So, I prefer to shift from “victim” mentality to “victor” mentality by focusing on three specific things that are completely under my control.

I strive to:

1. Own my piece of the conflict.

This idea leads directly from my posts over the last few weeks about questioning my perspective, changing my perspective, and, fixing the problem. I have seldom seen or been involved in a conflict that was entirely one party’s fault. Rather than play the victim, I take charge of my fate by identifying and owning my piece of the conflict.

2. Initiate discussion

I rarely see a conflict resolve itself, and I nearly always see open, honest discussion precede the resolution. Many people will flee from conflict rather than confront it. If I want to be a victor and not a victim, I need to take the responsibility to initiate the discussion.

3. Forgive the other party

One of my colleagues, Dr. Robert Rohm, says: “Being bitter and angry is like drinking poison and expecting the other person to die.”

Harboring negative feelings towards another person does nothing to fix the situation and does much to damage the relationship. These negative feelings actually give the other person power over me. If I want to be a victor and claim control of my thoughts and actions, I have to forgive the other person so that we can get the issue resolved and agree to a suitable action plan that meets both of our needs. I could write on this one point at length, and I may at some point. I won’t go any further with it today.

I encourage you to be a victor and not a victim when you are in interpersonal conflict. Focus on these three concepts to take control of your thoughts, feelings and actions. When you are a victor, you position yourself to build momentum in all of your relationships.