Posts Tagged ‘Team Work’

     I am pretty reserved and definitely task-oriented. I care about people, but I expect people to behave logically.  When I work, I focus very intently on the work in front of me. Distractions and interruptions frustrate and annoy me.

     My wife is outgoing and more task-oriented than people-oriented. She likes to move fast. She tends to make decisions on-the-fly and to work in a stream-of-consciousness fashion. She finds it easy to jump from topic to topic or from task to task.

     My oldest daughter is much like me with a female perspective. She is a bit more sensitive than I am, but not much. She recently told me that she often does not like people because they do things that do not make sense. We have a running joke between us that one of us hurt the other’s feeling. (Yes, feeling is singular and not plural.)

     My youngest daughter is a lot like my wife. She moves fast, talks fast, and decides fast. She is different from my wife in that she tends a little more towards the people-oriented side of life. She loves to laugh, have fun, and play. She often leaves clothes on the floor or dishes on the counter because she “forgot” about them in moving on to the next thing.

     I struggle with understanding the three female perspectives on life that live in the same house with me. I struggle to shift mental gears when either my wife or my youngest daughter makes a request of me with an “oh, by the way…” start while I’m working on a project that requires focus.

     My wife struggles to find ways to communicate with me that respect my need to stay focused on my current task-at-hand without interruption. She struggles to slow down and allow my oldest daughter the time she needs to process requests before answering. She also struggles to restrain her frustration when my youngest daughter fails to follow-through on a task.

     My oldest daughter struggles to understand and value her sister’s more light-hearted perspective on life. She has to guard against her own perfectionism when she comments on her sister’s singing. She also struggles with her mother’s intensity and drive when tasks need to be finished in a short period of time. To her, her mother looks angry, and she often responds accordingly by withdrawing from rather than engaging with her mother.

     My youngest daughter struggles to allow me to work without interruption. She finds it difficult to stay quiet or to work without music when I am working on business matters. She can run afoul of her mother with her occasionally too quick wit and mouth. She really gets frustrated with her sister’s performance expectations.

     In a nutshell, that is my team, my family, my work unit. And somehow we have to find a way to make this work.

     We all understand the DISC model of human behavior. We all work to understand each other’s perspective. We work (almost) every day to apply what I have learned professionally to our family dynamic. It’s still hard work.

     How different are we from your family or your business team?

     I would guess, not very.

     We are all similar, and yet we are different. We have different levels of maturity, different levels of knowledge, different levels of skill, and different perspectives on the “right” way to do things.

     Still, we have to find a way to make this work.

     All the knowledge and skills in the world won’t make a difference in the functioning of a family or a team without a desire and willingness to make it work. As one of my mentors taught me, “commitment and compatibility are two different things.”

     As you move forward in your business and personal life, I encourage you to focus more on commitment than on compatibility.

     After all, we have to find a way to make this work.

     Guy Harris, The Recovering Engineer



I have moved my blog to RecoveringEngineer.com. Here are excerpts from my two most recent posts. Please join me at my new blog.



Join me at RecoveringEngineer.com

   As I read through some of the blogs I really like this morning, I found two posts that intrigued me. One comes from Victoria Pynchon at Settle it Now (Negotiating Influence How to Help Your Opponents Change Their Minds) and the other is from Diane Levin at Mediation Chanel (The Mind and Magic Conjuring Up Ways to Improve Awareness). They are both really interesting, and I suggest that you take a look. I’ll quickly summarize what I got from them individually, and then I’ll comment on the connection I saw between them.

   As Victoria says in her post, she will have more to say on this topic, and I’m looking forward to reading what she has to say. For now, she points to research that indicates the positive impact that face-to-face communication has on persuasion. Her comment that ”… opposing parties resist sitting in the same room with one another when attempting to settle litigation” really struck me. I have the same experience in workplace situations, people involved in a conflict often refuse to sit face-to-face to discuss it.

   Diane’s post links to How Magicians Control Your Mind in the Boston Globe. This article reports on research done to understand how we perceive things. It’s also a fascinating read (with some great videos). The research shows that we have gaps in our perceptions so that what we think we see may not really be what happened. In other words, our perception may be our internal reality, and it will drive our thoughts and emotions. However, it’s not necessarily the objective truth (what actually happened).  

 To keep things simple, I will outline the connection I saw with a progression of bullet points:

  • Our emotional response to conflict is generally driven by our perception of the situation (Is this a threat or not?, Are they challenging me or not?, etc.)
  • Since we have gaps in our perception, our perception may not reflect what really happened (what the other person said, did, intended, etc.)
  • When we make quick judgments about other people’s intentions, we probably act on only partial, and quite possibly faulty, information. (As a mentor of mine told me: “There are three sides to every story: your side, my side and the truth.”)
  • These quick judgments will probably lead to the two most common conflict strategies: avoidance and attack.
  • In a workplace context, I usually see both avoidance and attack strategies that break the dialogue. I could comment at length on this one point. To keep it brief I’ll give one example for both:
    • Avoidance leads to distancing behaviors that keep us away from the other party. This one’s pretty obvious.
    • Attack leads to aggressive behaviors that damage the relationship: gossip, seeking allies, poison emails, etc.
  • Broken dialogue virtually ensures that the two parties will not sit together for a face-to-face discussion about resolving the conflict.
  • Failure to speak face-to-face almost guarantees that persuasion will not happen in either direction.
  • Both parties get further entrenched in their positions. They begin to believe and act on their initial faulty perceptions even more strongly.
  • The conflict gets worse with almost no hope of amicable resolution.

   That’s a pretty gloomy picture of conflict resolution. It seems to indicate that we are hardwired for failure in this area of life and relationships. Fortunately, I see a “low leverage solution” (to quote Peter Senge from The Fifth Discipline) that offers some hope: an attitude of curiosity. I wrote about this concept in my last post, and I see it as a way to break the negative spiral that conflicts can take. 

   I don’t work in the legal system. I don’t resolve marital disputes or contractual issues. I work with teams. Teams cannot afford to stay locked in conflict without resolution. Teams are by definition interdependent. To achieve maximum results, they must work together. Working together means that team members must trust each other. To trust each other we must fight the tendency to quickly condemn people during conflict. We must remain curious and willing to talk.

   I’ve grown in this area over the last few years. Now, I’m challenging myself to focus on and actively foster an attitude of curiosity about what the people I work with do and say. I want to recognize that my perception may be faulty, and that other people may not have intended what I perceived them to intend. I want to pursue face-to-face discussions whenever possible so that we can achieve excellence in everything we do. I encourage you to do the same.

    Guy Harris, The Recovering Engineer



I have moved my blog to RecoveringEngineer.com. Here are excerpts from my two most recent posts. Please join me at my new blog.



Join me at RecoveringEngineer.com

I’ve moved…

Join me at RecoveringEngineer.com

I've got a new blogging home. Come join me at RecoveringEngineer.com

Get Updates Automatically…

 In a reader

 By email

Enter your email address:

Delivered by FeedBurner

Business Business Directory - BTS Local  Business Blogs - Blog Catalog Blog Directory

Search this blog…
Categories
Archives
Check These Sites

Executive Leadership Coaching

Executive Leadership Coaching

This site has articles and insights about executive leadership coaching. Leadership, hiring tips, choosing a coach, etc.

Family Relationship Rx

Family Relationship Rx

This site contains tips, techniques, resources, and recommendations to help you build healthy family relationships.

DISC Personality Testing

DISC Personality Testing

Discovery Report DISC personality testing instrument. It is positive, encouraging, and accurate. Try the Free DISC Profile.

Kids Personality Test

Kids Personality Test

All about BOTS! kids personality test. It is positive, encouraging, and accurate. Sections for your child, you and your child's teacher.

Teen Personality Test

Teen Personality Test

Get Real! teen personality test. Sections for your teen, you, their teacher, and insights for career choice based on your teen's personality style.

Books I Recommend…
Social Media
resolving conflict Disqusresolving conflict Facebookresolving conflict Friendfeedresolving conflict LinkedInresolving conflict Squidooresolving conflict StumbleUponresolving conflict Technoratiresolving conflict Twitterresolving conflict YouTube
Bookmark or Share…

Bookmark and Share

Featured in Alltop

SOB Button

Copyright Notice…